Refund and Cancellation Policy

Last updated: April 19, 2026

1. Cancellation by User

Users can request cancellation before sample collection starts. Once sample collection is completed, cancellation is not applicable.

2. Refund Eligibility

• Prepaid bookings cancelled before collection may be eligible for refund.
• If a prepaid booking cannot be fulfilled due to operational constraints, eligible amount will be refunded.
• No refund is applicable after successful sample collection unless legally required.

3. Refund Timeline

Eligible refunds are initiated to the original payment method and may take 5 to 10 business days depending on payment channels.

4. Contact for Refund Issues

For cancellation and refund support, contact: ojascare.support@gmail.com